Refund policy
Return & Refund Policy
At The Artisan Market, we proudly offer handmade, upcycled, and repurposed creations from local vendors. Each item is crafted with care, and we hope you love your purchase. However, due to the unique nature of our products, we do not accept returns except under special circumstances. Any approved return is typically for store credit. Please see below for more details.
Exchanges (In-Store Only)
We are happy to offer in-store exchanges only under the following conditions:
- Exchanges must be requested within 7 days of the original purchase and accompanied by the original receipt.
- The product must be unused, in its original condition, and have the tag still attached.
- The exchange must be for an item from the same vendor, either at the same price or for a higher-priced item (the difference must be paid).
- The vendor of the product, or store owners (Niccole or Annette, in lieu of the vendor), must approve the exchange.
Returns for Non-Damaged Items
Final Sale & Non-Refundable Items
Custom orders, modified or personalized items, seasonal products, body and personal care items, consumables, and clearance items are considered final sale and are not eligible for refunds. However, if a final sale or non-refundable item is damaged during shipping, we’ll follow our damaged items protocol to offer a replacement or store credit.
If an approved return is for a non-damaged item, it must follow these conditions:
In-Store Purchases: The return must be received within 7 days of the original purchase and accompanied by the original receipt. Returns will be refunded as store credit, unless otherwise determined.
Online Orders: The return must first be approved. Please contact us at info@TheArtisanMarketCA.com with a brief explanation of why you are requesting the return. Once approved, the return must be received within 30 days of the original purchase. Approved returns will be refunded as store credit, unless otherwise determined, minus shipping fees, and may be subject to a 15% restocking fee.
We encourage you to carefully read product descriptions and reach out with any questions before making a purchase. Since our items are handmade, one-of-a-kind, or upcycled, this can help ensure you make a well-informed decision before purchasing.
Damaged Items
If your item arrives damaged, please contact us at info@TheArtisanMarketCA.com upon receipt with the following:
- Your order number.
- Photos of both the damaged item and packaging.
- A description of the damage.
We will work quickly to find a solution. Because many of our items are handmade or one-of-a-kind, an exact replacement may not always be possible. However, we will do our best to assist you.
Handmade with Care
Minor imperfections are part of the charm of handmade, upcycled, or repurposed items. We do not accept returns or exchanges due to these small variations, but we hold every piece to our quality standards before shipping.
Online Orders
- Lost or Stolen Packages: The Artisan Market is not responsible for packages lost or stolen during shipping. Please file a claim with the shipping carrier.
- Order Cancellations: Once your order is processed, it cannot be canceled.
If you have any questions or concerns about your order, feel free to reach out at info@TheArtisanMarketCA.com. We’re always happy to help within the guidelines of our policy.